Youll be asked if you would like to proceed. Air Asia refund - More question. Thank you. Thank you. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. Monday, 28 Mar 2022. Instead, type REFUND. Here is my booking number RQ3RVR. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. Given the sheer volume, this is no mean feat. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. hi. My account with them is just useless!! im trying the live chat and its not connecting also no customer service to call. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Ive been following up 20 times and Im so tired of it. So frustrating. No progress and cant even hold a person who can give a solid answer. Two years later, she says she is still waiting for her money back. I want my 5 luggage tomorrow morning in KLIA2 airport. The customer service rep can only log your concern internally. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. There is no way to get in touch with them to get refund. Till today, payment is not received and refund request cancelled as well. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. Hope you can help me with my problem thank you false I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. I DONT WANT THAT. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, yes i agree ms. maika . They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. they dont intend to refund thats why its hard to contact them . Horrible!!!!!! same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. Need. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Di ko po alam kung san sa dalawa yung mali. Airasia, you have no right to hold customers money. I cant get a refund either!! or do I need to check-in to be able to request a refund? We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. AirAsia AVA on WhatsApp: +60 11-3516 5078. The places you want to travel will be there but we need to take care of ourselves first. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. My trip was cancelled and I requested a refund in June 2020. Bisher von 2 Kunden gesehen. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. Point : 12000 :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). . Details as follow: Same reply all over again stating that Refund is in Process. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . I requested for full refund. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. 1. Credit card Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic There is no contact number provided to speak to someone. Thank you. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! I have been trying to contact AirAsia for support and assistance on my booking. In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. I understand there is a delay in the refund due to the pandemic. I totally agree with you. He has three passions in life: social media, travel, and movies. Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Tap New Chat icon, then select New Contact. Its taking them too long to process refund. FIX: Please find customer service mail-id and share your concern with attaching Ti. Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in GetHuman8130376 AirAsia Jan 28, 2023. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. This button displays the currently selected search type. thanks in adv.! Follow us on Instagram! AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. Desired outcome: AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. 1.Confirmation:P52CQM Kita jaga kita, we will update if there is any new update from AirAsia X. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. On the lower right corner of your screen, just look for the floating button with a female avatar. However, there are instances when you will be able to get a refund. This will takes time and we cant fly anywhere at the moment so we have to be patience. it is still on process sa my cases ko. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. AVA will greet you and present a menu. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. Thank you for answering. Q. I am disabled, blind / visually impaired or have reduced mobility. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. Submit a complaint and get your issue resolved. my case is in progress since March 1st: Desired outcome: No compassion for passengers. Wala kasing makausap na totoong tao laging si AVA haha. Ayaw lang nila mag refund and its the WORST airline. Its been 14 months. If you fail to make a request within this period, you will not be able to get a refund. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. Also, if you wish to go to live chat, youll be waiting forever. I was travelling to Malaysia with a sick Malaysian friend. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. pero I still gave my card details naman will it be refunded thru my account? Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! The same case here I am very disappointed. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! Change to correct airport. Air asia are impossible to contact in any way. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. I bought an Air Asia flight ticket directly on the Air Asia web. I just tried 4hrs yesterday. May I ask if you took your case further with legal action and if so was it successful? This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. I am livid!!!! And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. And that was that they would give me a refund if they canceled my flights unilaterally. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Worst flight ever. I am waiting for my return payment. They closed all my cases submited towards D553WQ. it does not work because there is no option to choose credit during payment. I want my 5 luggage tomorrow morning in KLIA2 airport. Our flight is cancel by airasia. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. Well try to get back to you soonest. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. no answers via email. I need a confirmation email of my cancellation request. AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. Tap on the floating AVA button on the lower right corner of your screen. You clearly have not gone through this process yourself. Anyways, thanks for the info. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. This is illegal and unethical. It promised refunds for flights they canceled during the pandemic. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', :). Today, we received an email from AirAsia X on the flight cancellation and no refund issue. I submitted my request last March 3,2020. hi! Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. And so i requested for a refund. Never again would you like to purchase such form this awful airline. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Only 0.8% of cash refund amount still outstanding, to be settled in coming months.

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