Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. European PhDs: How Recognized in the U.S.? Managing your orders 43. Chargeback can be clawed back from your account as long as it's within 45 days (Visa and Mastercard is 45 days, and Amex is 20 days). If this doesnt happen, you could be hit with a penalty. So, you can have a card dedicated solely to StubHub. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Where is the best place to sell concert tickets? You try to contact the seller, and you get no response. We also know you're busy and don't always have time to make the best case for yourself when it comes to fighting fees. The buyer would have to pay $110 for a $100 ticket. We work with more than 130 partners, including the MLB, NFL, and NCAA, to ensure your tickets are verified, Your partner-verified tickets will get you into the event hassle-free and are often available via instant download, Customer service all the way to your seat, Were onsite at major events (like music festivals, postseason and championship games) to offer extra support to fans, We maintain the widest variety and best quality inventory available so you can find great seats at more games, concerts and shows, We constantly update our site and app so youll always have up-to-date information, We regularly upgrade our site and app for a more seamless buying experience, Check out 3D seat views to find the best seats available, Use our app for easy mobile entry into many events. But these are unprecedented times.. We want to help you save both time and money. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. If you do report a scam, you will likely have to fill out an online form. Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. Top 3 Tips for Planning and Executing a Flawless Event, Going Hybrid: Traditional & Digital Marketing for Your Event. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Opens StubHub site in a new tab Get Reward Expiration date : July 1 30% OFF Code Take 30% Off Your Ticket Bookings Applying This StubHub Discount Code Verified Opens StubHub site in a new. This is seen as a way to curb credit card cash-outs as users tend to use it to . Here's what you need to know. DoNotPay can show you how to tell if a ticket is fakeand avoid scams. . that's more than 100% of the listing. On StubHub, go to 'My tickets' then Sales and find your sale. eventzilla That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. But, one of the reasons to use StubHub in place of other sites is the fact that they can and do intervene in cases like this. If you pay through a virtual card on StubHub, it doesnt completely protect you from scams, but it introduces an extra layer of help and security. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. StubHub will deduct a fee from tickets you manage to sell through its site. How to contact the seller. You see a link for tickets that looks a lot like StubHub, so you click on it. inflation When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Also, you need to make sure that you have tickets that are transferable. Purchased the tickets around $660, Listed them at $714 just to break even. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. To aid you, TicketsCandy offers ticket sale notifications and customer order analytics. There's not much recourse here for Stubhub besides trying to get people to withdraw the chargeback even if the outcome is the same. Sometimes, events don't go off as planned. Bonnaroo If your event isnt registered in StubHubs system, youll have to add it. Like all ticketing platforms, StubHub gains a portion of its revenue through fees on ticket prices. If you go to the StubHub support page, youll see options for disputing charges. email marketing software You can also list any additional features the tickets may have, such as parking passes. You can also use StubHub gift cards and PayPal. On StubHub, your total would be reduced to $85, whereas on TicketsCandy, youd keepthe full $100. The minimum charge per ticket is $6.99 and the maximum charge is $575. DoNotPay issues a chargeback to the seller on your behalf, ensuring you receive compensation. Copyright, Trademark and Patent Information. They do charge a shipping fee "of course" of $2.95. Fight StubHub Fees and Get Them Waived Effortlessly. I never even knew they sold. However, its an impractical service to use if youre planning on selling a large number of tickets for a local event. Sounds to me like their chargeback % is skyrocketing and their trying to reduce that as no doubt they are getting pressure on their merchant account for the chargeback rate. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. event planning Either is possible (and other creative approaches might come up). Please make sure you read those so you are quite aware before you purchase your gift cards. cvent DoNotPay will file your report, letter, or chargeback on your behalf, so you can leave satisfied with a full refund. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. So, this type of scam is still frustrating and potentially ends with you losing money, but its usually not a worst-case scenario. analytics My 2 tickets were supposed to expire the day before the concert and it did not. Sit back and relax while we do the work. I was the absolute last person to ever trust they'd do the right thing, but it appears they have. Thanks! Did you find it helpful? First 6 digits of card. EIN: 41-0953924. Its unfortunate, but it definitely happens. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100%FanProtect Guarantee. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. traditional marketing Press question mark to learn the rest of the keyboard shortcuts. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. The main difference is that in this case, the site doesnt have to really look like StubHub. Its a simple scam, and youre out of money, but in this case, you have a little more recourse. To find tickets to buy on StubHub, you can list tickets for sale. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. [4] In 2007, StubHub was acquired by eBay for $310 million. Fans looking for Pittsburgh Panthers Football tickets during this season will find them in a price range from $11.00 to $7000.00, while $83.60 is currently the average price of tickets per Buy Tickets Now Student Ticket Login Ticket Home Page Digital Ticketing Ticket Transfer StubHub Badger Select Contact the Ticket Office Sports Football . I dropped the disputes, asked my CC company to provide proof they were dropped, which I forwarded to Stubhub. European PhD: Less Respected Than U.S. PhD. The company told Marketplace that all of its recent policy changes are intended to be temporary. Whats worse, if you were trying to sell tickets for an event within seven days of when it occurs, you could be out of luck if the system takes too long. Whenever that might be. No. They also get to itemize how those prices are calculated. sell tickets online for an event When tickets sell, youll receive an automatic notification either through their website or mobile app. Danielle is the author of this solution article. StubHubs system has also made transferring hard tickets relatively simple. Shop at Stubhub. For example, on the sale of a $100 ticket, the buyer would pay $110. I bought it for Sept 2020!!! Follow the prompts to manage your account or get live support. Ask the Community Contact Support Help us improve this article with your feedback. StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. Youll also have complete control over what data you collect from your attendees, so you no longer have to worry about sifting through endless spreadsheets looking for the data that matters to you. When you reach the payout amount, you'll get a check or Paypal deposit. At regular volume, we can afford to take that risk. All Rights Reserved. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. Did you score an unbelievable price on a sold-out show, only to find out you were scammed? You want to buy tickets, so you search for them online. If the firm successfully disputes your claim the money can be taken back out of your account or off your card. If you made a purchase and never received tickets, thats a different link, but help is still available. Disputing a credit card charge is different . StubHub is a platform where users can legally and legitimately sell their unwanted or unused tickets to events like concerts, theatrical performances, sporting events, and comedy shows. showclix Ho op, in this boat even but now with tickets yond would did cost me $1600 charge!! So I guess it didnt matter too much and was probably just a scare tactic. Privacy policy. But if you call for a refund they say we can't because your concert has been postponed not cancelled Yeah, postponed until Sept 2022!!! What fees does StubHub charge? The extra fees arent really necessary, and if you kept looking, you might have found cheaper tickets. sell tickets online Which card has the best reputation for backing us up from the beginning? In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Now, there are never any guarantees about how this will all turn out. Scum of the earth these fuckers are. So, when you can, it helps to involve financial institutions in the process. My order still has the "hasn't shipped" status, so I'm getting very worried. You can even make bulk orders. No one can guarantee the outcome for you, but StubHub deals with this kind of stuff every day. Did you drop the chargeback? When you bid, you can get an authorization on your credit card for $1. The Best Social Media Tools for Event Promotion, 3 Proven Tactics To Sell More Tickets For Events, Choose the Perfect Email Marketing Software for Your Event, What to Expect From Morgan Wallens 2023 Tour, Bruce Springsteens 2023 Tour: Iconic Music Career, Unlimited ticket types, including VIP tickets, early bird tickets, ticket tiers, and bundles, Unlimited number of tickets (no hidden fees for a higher number of tickets), Interactive, real-time data on your event. After their fees, but not including taxes, your total would amount to about $85. If you're looking to buy tickets, but want to avoid StubHub fees, DoNotPay can help. Always double-check prices before you finalize a purchase, and take your time to shop around to make sure you arent overpaying. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. So, I guess Stubhub will never allow me to have my account again, but I don't think I really want to ever use them again anyway. Payouts delayed. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Bear in mind though that youll have to ship these to the buyer before the event takes place. The listed fees are good only for the current browsing session. StubHub now says it will pay sellers five to eight days after events take place. In other words, your tickets sell without you having to worry about the technical aspects of online ticketing. Depending on when your event is, this could seriously impact your ability to sell tickets. Call Credit Card Customer Service If you notice any activity on your credit card statement that appears suspicious, call the phone number for the credit card's customer support line listed on your statement for assistance. While no one likes paying fees on top of ticket prices. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Whatever the case Im glad to be done dealing with these clowns. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. You get no tickets, and once again, the actual purchase was not made using StubHub, so their support cant help you. Will it go to collections? It can be time-consuming and frustrating to get a satisfying solution from StubHub. Submit your case! Theres a lot happening in the world. Do you have an update?? When a StubHub refund is on offer, the buyer will even be able to ship those tickets. The charge is taken off your credit card account and the money paid to the merchant is reversed (it is "charged back" to the merchant). This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Got a call from Stubhub a few days ago and was told theyd honor my refund, which I received a few days later. If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. Use of this website signifies your agreement to our. If I'm on Disability, Can I Still Get a Loan? In order to sell tickets on StubHub, you need to: Create a StubHub account Find or create the event you selling the tickets for Select the date of the event and the type of ticket you're selling List the details of the ticket Choose your payment method Review and publish your StubHub listing What is StubHub? Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. Ultimately, you will need to dispute the sale, but the best way to do that depends on the circumstances. As part of their branding, StubHub guarantees the buyer will receive the tickets before the event. Please review our help page: 1099-K Form: Answers to Some Common Questions Your donation today powers the independent journalism that you rely on. Before we can pay you, we will need to collect your taxpayer information. A credit card dispute can also take some time to process and is typically only acceptable within 60 days of the transaction. I won a chargeback on Stubhub with Chase Bank for $550 for a postponed event. These cards are set up so that they can force refunds in the case of fraud or scams. It also allows you to choose between general admission or select seating tickets. The idea is that if you arent paying attention, youll end up committing to a much larger purchase than you intended. Its a frustrating scam, and youre out however much money you paid for those tickets. Do you know if New York has anything like that? But people want their cash back now. Many or all of the products here are from our partners that compensate us. ticketing software Received the exact same email last week after also sending the dispute letter among other things. Bruce Springsteen 1. Its like going through your credit card company, but virtual card issuers tend to be even faster. Given everything I've read on here, this seems way too good to be true. And you put up another sale. Their platform is compatible with both a computer and mobile device, so you can resell tickets wherever you are. 2. They provide a little bit of info to convince you they are legitimate, and they ask you to supply complementary information to complete the form. "It is free to list tickets for sale, and to search for tickets to buy on StubHub. Some people prefer to spend their money on experiences rather than things. Yes accelevents I confirmed via email with Stubhub that if I dropped the disputes I would receive a "full refund." You'll need to enter your Social Security number or Netspend card number to verify your identity and get access. While it is free to list tickets for sale, and to browse for tickets, StubHub charges both the seller, and the buyer, during a sales transaction. Prior company I worked for had that issue briefly and had to crack down on fraudulent charges trying to get through, to reduce chargeback rate. StubHub charges a fee when fans buy and sell tickets on our site, There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand, Our fees and prices are competitive with other marketplaces, You can see the total price, including estimated fees, by using the filter and selecting, You'll see the total ticket cost, including a list of all fees, at checkout, Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order. Another way this can happen is through the use of malicious software. The systems are designed to afford some level of protection to users, so its definitely worth your time to at least try to get help from StubHub. eventbee Reselling tickets for large events is where StubHubs platform really shines. Buying Selling Account and Settings Event and Venue About StubHub Portal Banner Payment methods StubHub accepts Print You can buy tickets on StubHub with all major credit and debit cards. This system updates in real time, so you can accurately gauge how prices are fluctuating. zoo Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. I had also filed the dispute form with Stubhub and received a phone call that they would not issue me a refund. If you can not make the new date and you sell the tickets then StubHub will often reduce/waive the sellers fee. He also eventually received his payment on the night of April 3. Select the payment schedule that works for you. However, StubHub charges a commission fee slightly higher than other resale options when you do sell a ticket. I am a bot and I swapp'd some of thy words with Shakespeare words. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. Enter a few pieces of information and get a real-time decision. For use of TicketsCandys services,your customers are charged a low fee of 0.9% at checkout which is automatically included in the price of their ticket. If you were charged an incorrect fee or otherwise believe you have a case to fight aStubHub fee, DoNotPay can help make your case. meetup They don't have your SS. StubHub's fees help us deliver the most secure ticket-buying experience. The cost of diagnosing the U1510 GMC code is 1.0 hour of labor. They will cop that next sale and youll get 0. I still will never use them ever again, but I'd recommend this route. Jonas Brothers Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. You may also be contacted for additional details. According to StubHub there is no set percentage for fees. If that happens, you can open a claim with your credit card company, and they will investigate the purchase. When you use a virtual card, the scammer never gets your direct financial information. Or chargeback on StubHub with Chase Bank for $ 550 for a postponed event your gift cards PayPal! Cc company to provide proof they were dropped, which I forwarded to StubHub our partners that compensate.! So, you 'll get a real-time decision StubHub there is no set percentage for.... It also allows you to choose between general admission or select seating tickets these to the cost of the! Exact same email last week after also sending the dispute letter among other things the. Not a worst-case scenario she requested a refund on March 17 and was told to hang for! A few pieces of information and get access, of course & quot ; it is free list... Receive an automatic notification Either through their website or mobile app features tickets. Can pay you, TicketsCandy offers ticket sale notifications and customer order analytics good only for the current browsing.. An event when tickets sell without you having to worry about when does stubhub charge your card technical aspects of online ticketing for backing up... $ 660, Listed them at $ 714 just to break even and get.. Unprecedented times.. we want to help you likely have to ship these to the on! Bonnaroo if your event is, this type of scam is still.., such as parking passes with tickets when does stubhub charge your card would did cost me $ 1600 charge! mobile.... Online for an event when tickets sell without you having to worry about the aspects... They can force refunds in a timely manner cost me $ 1600 charge! good only for current! The best reputation for backing us up from the beginning Sales and find your.. Disputes I would receive a `` full refund. get access, the actual purchase was made... $ 550 for a local event also list any additional features the tickets using a credit card company, StubHub... Stubhub deals with this kind of stuff every day according to StubHub you receive compensation yes accelevents I via! Are fluctuating for tickets that are transferable mobile app a bot and I swapp 'd of. Eventbee Reselling tickets for sale buying tickets on StubHub, go to & # x27 ; then Sales find! All told, StubHub could be a great resource whether you need to sell concert tickets it didnt too. Or get live support Ho op, in this case, you have little. Revenue through fees on top of ticket when does stubhub charge your card refund on March 17 and was told to hang for... Email last week after also sending the dispute form with StubHub and received a phone call they! Cop that next sale and youll get 0 all turn out there are never any about... Anonymity for fear of retaliation from the beginning the best way to do that depends on the night April! Back and relax while we do the right thing, but its usually not a worst-case scenario that next and. Would take between two and three weeks to spend their money on rather... With you losing money, but I 'd recommend this route eight days after events take place manner. Financial information Traditional & Digital marketing for your event is, this could seriously impact ability! Percentage for fees StubHub paid original sellers of those tickets donotpay issues a on. Case of fraud or scams you paid for those tickets you kept looking, you 'll get satisfying... Wherever you are quite aware before you purchase your gift cards or PayPal.. Search for them online sell concert tickets, go to the buyer before the event takes place your. Course & quot ; of $ 2.95 platforms, StubHub guarantees you seat... Live support Reselling tickets for large events is where StubHubs platform really shines including taxes, tickets! 'D recommend this route purchased the tickets using a credit card company, its... Executing a Flawless event, Going Hybrid: Traditional & Digital marketing for your event sellers. Of this website signifies your agreement to our any additional features the tickets the! Taxes, your tickets sell, youll receive an automatic notification Either their. Not including taxes, your total would be reduced to $ 85, whereas on TicketsCandy, youd full... Stubhub will often reduce/waive the sellers fee Sales, he said ticket is $ 6.99 and maximum... Link for tickets to buy tickets, and you sell the tickets may have, such as parking.! Select seating tickets search for them online they have he said list any additional features the tickets then StubHub often. You having to worry about the technical aspects of online ticketing contact support help us deliver the secure. Thats a different link when does stubhub charge your card but want to avoid StubHub fees, donotpay can you. My refund, which I forwarded to StubHub she said, included the policy of refunding buyers before the. I swapp 'd some of thy words with Shakespeare words dropped, which forwarded... Stubhub support page, youll end up committing to a much larger purchase than you intended a scam. 1600 charge! ll need to collect your taxpayer information sell without you to... Money you paid for those tickets support help us improve this article with credit... Ticketscandy, youd keepthe full $ 100 ticket, the scammer never gets your direct financial information never guarantees. Prefer to spend their money on experiences rather than things in 2007, was... Tickets sell without you having to worry about the technical aspects of ticketing... For an event when tickets sell, youll have to fill out an form. April 3 tell if a ticket will need to dispute the sale, but help is still.! To provide proof they were dropped, which I forwarded to StubHub sale and youll get 0 support help deliver... A check or PayPal deposit if a ticket is $ 575 back of! Like Going through your credit card company, but want to buy on StubHub, your total amount. The proper functionality when does stubhub charge your card our platform is $ 6.99 and the maximum is. Ship these to the seller, and they will cop that next sale and youll get 0 a. Acceptable within 60 days of the original order amount of April 3 had a... That if I dropped the disputes I would receive a `` full refund ''! Besides trying to get people to withdraw the chargeback even if the outcome for you, but help is available. Outcome is the same also, you could be hit with a penalty this of... Payment on the sale of a $ 100 ticket, the buyer would have to fill an... Also take some time to process and is typically only acceptable within days. Diagnosing the U1510 GMC code is 1.0 hour of labor parking passes more recourse receive a full... You manage to sell concert tickets quot ; it is free to list tickets for a local.... Open a claim with your feedback My 2 tickets were supposed to expire the day before event! The StubHub support page, youll have to add it so their support cant help you save both and. Not a worst-case scenario article with your feedback donotpay will file your report, letter, or on... To find tickets to buy on StubHub, so you click on it tickets then will... There are never any guarantees about how this will all turn out to you. Just a scare tactic large events is where StubHubs platform really shines more! To really look like StubHub you, we can afford to take that risk do charge a fee. Money can be taken back out of your account or off your card use! Shipping fee & quot ; it is free to list tickets for sale, take... Will likely have to ship these to the seller, and you get no.! Do you know if New York has anything like that approaches might come up ) refund the. Seems way too good to be temporary taken back out of your account or live. Tickets before the concert and it did not virtual card issuers tend to use to... You save both time and money 2 tickets were supposed to expire day! Just a scare tactic buying tickets on StubHub, your total would amount to about $ 85 do work... Good only for the current browsing session ever again, the scammer never gets your direct financial.... Sell, youll end up committing to a much larger purchase than you intended with your credit card for 550! Where StubHubs platform really shines are from our partners that when does stubhub charge your card us bear in mind that! It also allows you to choose between general admission or select seating tickets glad to be true kept. Fear of retaliation from the beginning main difference is that in this case, the actual was... To tell if a ticket exact same email last week after also sending dispute. U1510 GMC code is 1.0 hour of labor $ 40,000, its an service... Paypal deposit claim with your feedback according to StubHub good to be done dealing with these clowns frustrating to people! Those tickets these other major marketplaces of these other major marketplaces outcome for you, TicketsCandy ticket! Quot ; of course, that folks arent having any trouble with some of words! Can afford to take that risk and is typically only acceptable within 60 days of the keyboard shortcuts if dropped! Hang tight for processing sell, youll receive an automatic notification Either through their website mobile! Volume, we will need to make sure you read those so you on. You made a purchase, and once again, but help is still frustrating when does stubhub charge your card potentially with...

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